9 часть I. Основы организационного поведения
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Часть 4. Индивидуальное и групповое поведение ситуацию, в которой работник, ощущающий высокую ответственность перед компанией, испытывает неудовлетворенность от процесса труда. Какие действия необходимо предпринять его менеджеру? 5. Приготовьте список прямых и косвенных вопросов об удовлетворении от учебы ваших коллег-студентов и проведите опрос среди своих товарищей. Как вы оцениваете полученные результаты? ЛИТЕРАТУРА 1 Glenn Bassett, «The Case Against Job Satisfaction», Business Horizons, May-June 1994, pp. 61-68. 2 Joseph J. Martocchio, «The Financial Cost of Absence Decisions», Journal of Management, March 1992, pp. 133-152. 3 Jack C. Davis, Denny Organ, «The Happy Curve», Business Horizons, May-June, pp. 1-3. 4 Donald L. Kanter, Philip H. Mirvis, «Managing Jaundiced Workers», New Management, Spring 1986, pp. 50-54; Jeffrey S. Rain, Irving M. Lane, Dirk D. Steiner, «A Current Look at the Job Satisfaction/Life Satisfaction Relationship: Review and Future Considerations», Human Relations, vol. 44, no. 3, 1991, pp. 287-307. 5 Gary J. Blau, Kimberly B. Boal, «Conceptualizing How Job Involvement and Organizational Commitment Affect Turnover and Absenteeism», Academy of Management Review, April 1987, pp. 288-300; Gary Blau, Kimberly Boal, «Using Job Involvement and Organizational Commitment Interactively to Predict Turnover», Journal of Management, Mach 1989, pp. 115-127. 7 Edward E. Lawler III, Lyman W. Porter, «The Effect of Performance on Job Satisfaction», Industrial Relations, October 1967, pp. 20-28. 8 J. Douglas Phillips, «The Price Tag of Turnover», Personnel Journal, December 1990, pp. 58-61. 9 Sumuel Greegard, «Theftb Control Starts with HR Strategies», Personnel Journal, April 1993, pp. 81-91; Alan Weiss, «Seven Reasons to Examine Workplace Ethics», HRMagazine, Mach 1991, pp. 69-74. 10 Dennis W. Organ, «Personality and Organizational Citizenship Behavior», Journal of Management, Summer 1994, pp. 465-478; Elizabeth Wolfe Morrison, «Role Definitions and Organizational Citizenship Behavior: The Importance of the Employee’s Perspective», Academy of Management Journal, December 1994, pp. 1543-157. 11 F. J. Smith, L. W. Porter, «What Do Executives Really Think about Their Organizations?», Organizational Dynamics, Autumn 1977, pp. 68-80; P.C. Smith L.M. Kendall, C . L. Hulin, The Measurement of Satisfaction in Work and Retirement, Chicago: Rand McNally &Company, 1969; Lyman W. Porter, «A Study of Perceived Need Satisfactions in Bottom and Middle Management», Journal of Applied Psychology, January 1961, pp. 1-10. Karen B. Paul, David W. Bracken, «Everything You Always Wanted to Know about Employee Surveys», Training and Development, January 1995, pp. 45-49; Terrence R. Gray, «A Hospital Takes Action on Employee Survey», Personnel Journal, March 1995, pp. 74-77; Claire Krulikowski, «Measuring Employee Satisfaction», Quality Digest, September 1994, pp. 58-63. 13 Wilfred J. Zerbe, Delroy L. Paulhus, «Socially Desirable Responding in Organizational Behavior: A Reconception», Academy of Management Review, April 1987, pp. 250-264. жүктеу/скачать 4.67 Mb. Достарыңызбен бөлісу:
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