Приложение № 2
к Договору № _____от «_____» _________________20___ г.
Форма лицензионного соглашения
End User License Agreement
IMPORTANT: PLEASE READ THIS END USER LICENSE AGREEMENT CAREFULLY. DOWNLOADING, INSTALLING OR USING CISCO OR CISCO-SUPPLIED SOFTWARE CONSTITUTES ACCEPTANCE OF THIS AGREEMENT.
CISCO IS WILLING TO LICENSE THE SOFTWARE TO YOU ONLY UPON THE CONDITION THAT YOU ACCEPT ALL OF THE TERMS CONTAINED IN THIS LICENSE AGREEMENT. BY DOWNLOADING OR INSTALLING THE SOFTWARE, OR USING THE EQUIPMENT THAT CONTAINS THIS SOFTWARE, YOU ARE BINDING YOURSELF AND THE BUSINESS ENTITY THAT YOU REPRESENT (COLLECTIVELY, “CUSTOMER”) TO THIS AGREEMENT. IF YOU DO NOT AGREE TO ALL OF THE TERMS OF THIS AGREEMENT, THEN CISCO IS UNWILLING TO LICENSE THE SOFTWARE TO YOU AND (A) DO NOT DOWNLOAD, INSTALLORUSE THE SOFTWARE, AND (B) YOU MAY RETURN THE SOFTWARE FORAFULL REFUND, OR,IFTHE SOFTWARE IS SUPPLIED AS PART OF ANOTHER PRODUCT, YOU MAY RETURN THE ENTIRE PRODUCT FOR A FULL REFUND. YOUR RIGHT TO RETURN AND REFUND EXPIRES 30 DAYS AFTER PURCHASE FROM CISCO OR AN AUTHORIZED CISCO RESELLER, AND APPLIES ONLY IF YOU ARE THE ORIGINAL END USER PURCHASER.
The following terms of this End User License Agreement (“Agreement”) govern Customer’s access and use of the Software, except to the extent (a) there is a separate signed agreement between Customer and Cisco governing Customer’s use of the Software or (b) the Software includes a separate “click-accept” license agreement as part of the installation and/or download process. To the extent of a conflict between the provisions of the foregoing documents, the order of precedence shall be (1) the signed agreement, (2) the click-accept agreement, and (3) this End User License Agreement.
License. Conditioned upon compliance with the terms and conditions of this Agreement, Cisco Systems, Inc. or its subsidiary licensing the Software instead of Cisco Systems, Inc. (“Cisco”), grants to Customer a nonexclusive and nontransferable license to use for Customer’s internal business purposes the Software and the Documentation for which Customer has paid the required license fees. “Documentation” means written information (whether contained in user or technical manuals, training materials, specifications or otherwise) specifically pertaining to the Software and made available by Cisco with the Software in any manner (including on CD-Rom, or on-line).
Customer’s license to use the Software shall be limited to, and Customer shall not use the Software in excess of, a single hardware chassis or card or that number of agent(s), concurrent users, sessions, IP addresses, port(s), seat(s), server(s) or site(s), as set forth in the applicable Purchase Order which has been accepted by Cisco and for which Customer has paid to Cisco the required license fee.
Unless otherwise expressly provided in the Documentation, Customer shall use the Software solely as embedded in, for execution on, or (where the applicable documentation permits installation on non-Cisco equipment) for communication with Cisco equipment owned or leased by Customer and used for Customer’s internal business purposes.
Note: For evaluation or beta copies for which Cisco does not charge a license fee, the above requirement to pay license fees does not apply.
General Limitations. This is a license, not a transfer of title, to the Software and Documentation, and Cisco retains ownership of all copies of the Software and Documentation. Customer acknowledges that the Software and Documentation contain trade secrets of Cisco, its suppliers or licensors, including but not limited to the specific internal design and structure of individual programs and associated interface information. Accordingly, except as otherwise expressly provided under this Agreement, Customer shall have no right, and Customer specifically agrees not to:
(i) transfer, assign or sublicense its license rights to any other person or entity, or use the Software on unauthorized or secondhand Cisco equipment, and Customer acknowledges that any attempted transfer, assignment, sublicense or use shall be void;
(ii) make error corrections to or otherwise modify or adapt the Software or create derivative works based upon the Software, or permit third parties to do the same;
(iii) reverse engineer or decompile, decrypt, disassemble or otherwise reduce the Software to human-readable form, except to the extent otherwise expressly permitted under applicable law notwithstanding this restriction;
(iv) use or permit the Software to be used to perform services for third parties, whether on a service bureau or time sharing basis or otherwise, without the express written authorization of Cisco; or
(v) disclose, provide, or otherwise make available trade secrets contained within the Software and Documentation in any form to any third party without the prior written consent of Cisco. Customer shall implement reasonable security measures to protect such trade secrets.
To the extent required by law, and at Customer’s written request, Cisco shall provide Customer with the interface information needed to achieve interoperability between the Software and another independently created program, on payment of Cisco’s applicable fee, if any. Customer shall observe strict obligations of confidentiality with respect to such information and shall use such information in compliance with any applicable terms and conditions upon which Cisco makes such information available.
Software, Upgrades and Additional Copies. For purposes of this Agreement, “Software” shall include (and the terms and conditions of this Agreement shall apply to) computer programs, including firmware, as provided to Customer by Cisco or an authorized Cisco reseller, and any upgrades, updates, bug fixes or modified versions thereto (collectively, “Upgrades”) or backup copies of the Software licensed or provided to Customer by Cisco or an authorized Cisco reseller. NOTWITHSTANDING ANY OTHER PROVISION OF THIS AGREEMENT: (1) CUSTOMER HAS NO LICENSE OR RIGHT TO USE ANY ADDITIONAL COPIES OR UPGRADES UNLESS CUSTOMER, AT THE TIME OF ACQUIRING SUCH COPY OR UPGRADE, ALREADY HOLDS A VALID LICENSE TO THE ORIGINAL SOFTWARE AND HAS PAID THE APPLICABLE FEE FOR THE UPGRADE OR ADDITIONAL COPIES; (2) USE OF UPGRADES IS LIMITED TO CISCO EQUIPMENT FOR WHICH CUSTOMER IS THE ORIGINAL END USER PURCHASER OR LESSEE OR WHO OTHERWISE HOLDS A VALID LICENSE TO USE THE SOFTWARE WHICH IS BEING UPGRADED; AND (3) THE MAKING AND USE OF ADDITIONAL COPIES IS LIMITED TO NECESSARY BACKUP PURPOSES ONLY.
Proprietary Notices. Customer agrees to maintain and reproduce all copyright and other proprietary notices on all copies, in any form, of the Software in the same form and manner that such copyright and other proprietary notices are included on the Software. Except as expressly authorized in this Agreement, Customer shall not make any copies or duplicates of any Software without the prior written permission of Cisco.
Term and Termination. This Agreement and the license granted herein shall remain effective until terminated. Customer may terminate this Agreement and the license at any time by destroying all copies of Software and any Documentation. Customer’s rights under this Agreement will terminate immediately without notice from Cisco if Customer fails to comply with any provision of this Agreement. Upon termination, Customer shall destroy all copies of Software and Documentation in its possession or control. All confidentiality obligations of Customer and all limitations of liability and disclaimers and restrictions of warranty shall survive termination of this Agreement. In addition, the provisions of the sections titled “U.S. Government End User Purchasers” and “General Terms Applicable to the Limited Warranty Statement and End User License” shall survive termination of this Agreement.
Customer Records. Customer grants to Cisco and its independent accountants the right to examine Customer’s books, records and accounts during Customer's normal business hours to verify compliance with this Agreement. In the event such audit discloses non-compliance with this Agreement, Customer shall promptly pay to Cisco the appropriate license fees, plus the reasonable cost of conducting the audit.
Export. Software and Documentation, including technical data, may be subject to U.S. export control laws, including the U.S. Export Administration Act and its associated regulations, and may be subject to export or import regulations in other countries. Customer agrees to comply strictly with all such regulations and acknowledges that it has the responsibility to obtain licenses to export, re-export, or import Software and Documentation.
U.S. Government End User Purchasers. The Software and Documentation qualify as “commercial items,” as that term is defined at Federal Acquisition Regulation (“FAR”) (48 C.F.R.) 2.101, consisting of “commercial computer software” and “commercial computer software documentation” as such terms are used in FAR 12.212. Consistent with FAR 12.212 and DoD FAR Supp. 227.7202-1 through 227.7202-4, and notwithstanding any other FAR or other contractual clause to the contrary in any agreement into which this End User License Agreement may be incorporated, Customer may provide to Government end user or, if this Agreement is direct, Government end user will acquire, the Software and Documentation with only those rights set forth in this End User License Agreement. Use of either the Software or Documentation or both constitutes agreement by the Government that the Software and Documentation are “commercial computer software” and “commercial computer software documentation,” and constitutes acceptance of the rights and restrictions herein.
Limited Warranty
Subject to the limitations and conditions set forth herein, Cisco warrants that commencing from the date of shipment to Customer (but in case of resale by an authorized Cisco reseller, commencing not more than ninety (90) days after original shipment by Cisco), and continuing for a period of the longer of (a) ninety (90) days or (b) the software warranty period (if any) set forth in the warranty card accompanying the product of which the Software is a part (the “Product”) (if any): (a) the media on which the Software is furnished will be free of defects in materials and workmanship under normal use; and (b) the Software substantially conforms to the Documentation. The date of shipment of a Product by Cisco is set forth on the packaging material in which the Product is shipped. Except for the foregoing, the Software is provided AS IS. This limited warranty extends only to the Customer who is the original licensee. Customer’s sole and exclusive remedy and the entire liability of Cisco and its suppliers and licensors under this limited warranty will be (i) replacement of defective media and/or (ii) at Cisco’s option, repair, replacement, or refund of the purchase price of the Software, in both cases subject to the condition that any error or defect constituting a breach of this limited warranty is reported to Cisco or the party supplying the Software to Customer, if different than Cisco, within the warranty period. Cisco or the party supplying the Software to Customer may, at its option, require return of the Software as a condition to the remedy. In no event does Cisco warrant that the Software is error free or that Customer will be able to operate the Software without problems or interruptions. In addition, due to the continual development of new techniques for intruding upon and attacking networks, Cisco does not warrant that the Software or any equipment, system or network on which the Software is used will be free of vulnerability to intrusion or attack.
Restrictions. This warranty does not apply if the Software, Product or any other equipment upon which the Software is authorized to be used (a) has been altered, except by Cisco or its authorized representative, (b) has not been installed, operated, repaired, or maintained in accordance with instructions supplied by Cisco, (c) has been subjected to abnormal physical or electrical stress, misuse, negligence, or accident; or (d) is licensed, for beta, evaluation, testing or demonstration purposes for which Cisco does not charge a purchase price or license fee.
DISCLAIMER OF WARRANTY
EXCEPT AS SPECIFIED IN THIS WARRANTY, ALL EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS, AND WARRANTIES INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, SATISFACTORY QUALITY, NON-INTERFERENCE, ACCURACY OF INFORMATIONAL CONTENT, OR ARISING FROM A COURSE OF DEALING, LAW, USAGE, OR TRADE PRACTICE, ARE HEREBY EXCLUDED TO THE EXTENT ALLOWED BY APPLICABLE LAW AND ARE EXPRESSLY DISCLAIMED BY CISCO, ITS SUPPLIERS AND LICENSORS. TO THE EXTENT AN IMPLIED WARRANTY CANNOT BE EXCLUDED, SUCH WARRANTY IS LIMITED IN DURATION TO THE EXPRESS WARRANTY PERIOD. BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW LIMITATIONSONHOWLONGANIMPLIED WARRANTY LASTS,THE ABOVE LIMITATION MAYNOT APPLY. THIS WARRANTY GIVES CUSTOMER SPECIFIC LEGAL RIGHTS, AND CUSTOMER MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION. This disclaimer and exclusion shall apply even if the express warranty set forth above fails of its essential purpose.
General Terms Applicable to the Limited Warranty Statement and End User License Agreement
Disclaimer of Liabilities. REGARDLESS WHETHER ANY REMEDY SET FORTH HEREIN FAILS OF ITS ESSENTIAL PURPOSE OR OTHERWISE, IN NO EVENT WILL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY LOST REVENUE, PROFIT, OR LOST OR DAMAGED DATA, BUSINESS INTERRUPTION, LOSS OF CAPITAL, OR FOR SPECIAL, INDIRECT, CONSEQUENTIAL, INCIDENTAL, OR PUNITIVE DAMAGES HOWEVER CAUSED AND REGARDLESS OF THE THEORY OF LIABILITY OR WHETHER ARISING OUT OF THE USE OF OR INABILITY TO USE SOFTWARE OR OTHERWISE AND EVEN IF CISCO OR ITS SUPPLIERS OR LICENSORS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. In no event shall Cisco’s or its suppliers’ or licensors’ liability to Customer, whether in contract, tort (including negligence), breach of warranty, or otherwise, exceed the price paid by Customer for the Software that gave rise to the claim or if the Software is part of another Product, the price paid for such other Product. BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW LIMITATION OR EXCLUSION OF CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
Customer agrees that the limitations of liability and disclaimers set forth herein will apply regardless of whether Customer has accepted the Software or any other product or service delivered by Cisco. Customer acknowledges and agrees that Cisco has set its prices and entered into this Agreement in reliance upon the disclaimers of warranty and the limitations of liability set forth herein, that the same reflect an allocation of risk between the parties (including the risk that a contract remedy may fail of its essential purpose and cause consequential loss), and that the same form an essential basis of the bargain between the parties.
The Warranty and the End User License shall be governed by and construed in accordance with the laws of the State of California, without reference to or application of choice of law rules or principles. The United Nations Convention on the International Sale of Goods shall not apply. If any portion hereof is found to be void or unenforceable, the remaining provisions of the Agreement shall remain in full force and effect. Except as expressly provided herein, this Agreement constitutes the entire agreement between the parties with respect to the license of the Software and Documentation and supersedes any conflicting or additional terms contained in any purchase order or elsewhere, all of which terms are excluded. This Agreement has been written in the English language, and the parties agree that the English version will govern.
For warranty or license terms which may apply in particular countries and for translations of the above information, please visit the following URL:
http://www.cisco.com/univercd/cc/td/doc/es_inpck/cetrans.htm
78-3621-01J0
ПОДПИСИ ПРЕДСТАВИТЕЛЕЙ СТОРОН
За Покупателя
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За Поставщика
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_________________________
(Должность)
_____________________ __________________
(подпись) (Ф.И.О.)
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_________________________
(Должность)
_____________________ __________________
(подпись) (Ф.И.О.)
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Приложение № 3
к Договору № _____от «_____» _________________20___ г.
Условия гарантийного обслуживания
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Поставщик гарантирует Покупателю Обслуживание Товара в течение Гарантийного Срока. Гарантийный Срок составляет 1 (один) год и исчисляется с даты поставки Товара Покупателю.
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Если в течение Гарантийного Срока будут выявлены какие-либо неисправности Товара в целом или заменяемых частей к нему, о которых Покупатель (в случае обнаружения им неисправностей) обязан письменно (по факсу, электронной почте) сообщить об этом Поставщику. Поставщик в течение 30 (тридцати) календарных дней с момента получения такого сообщения, проверяет Товар в помещении, в котором оно установлено, на наличие указанных неисправностей письменно уведомляет о результатах проверки Покупателя.
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При обнаружении неисправностей, Поставщик, за свой счет осуществляет ремонт Оборудования путем замены неисправного Товара в целом – в срок не более 8 (восьми) рабочих недель или заменяемых частей к нему, в том случае, если эти неисправности и недостатки возникли по вине Поставщика или производителя Товара - в срок не более 8 (восьми) рабочих недель. Доставка неисправного Товара Поставщику осуществляется силами и за счет Покупателя, доставка Товара Покупателю после замены или ремонта осуществляется силами и за счет Поставщика.
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Ремонт Товара может быть произведен в месте его нахождения. При необходимости осуществления ремонта Товара вне места его нахождения, все транспортные расходы и риски гибели или повреждения в процессе транспортировки Товара или заменяемых частей к нему несет Поставщик.
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В случае ремонта Товара, Гарантийные Сроки на такое Товара продлеваются на период такого ремонта, включая срок транспортировки Товара.
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Гарантийный срок в случае замены неисправных частей единицы Товара продлевается на период такой замены, а в случае замены единицы Товара в целом – начинает течь заново с даты приемки исправной единицы Товара Покупателем. Указанные гарантии не распространяются на: расходные материалы, компоненты Товара, вышедшие из строя в результате аварий, катастроф, стихийных бедствий, неправильного использования (с нарушениями техники безопасности, применимой к данному Товару).
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Претензии в течение гарантийного срока считаются недействительными, если Покупатель или третьи лица без согласия Поставщика произвели ремонт или внесли изменения в Товар.
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В случае невозможности замены неисправного Товара исправным, допускается временная замена неисправного Товара функционально аналогичным.
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Послегарантийное обслуживание Товара не входит в предмет Договора, оформляется отдельным договором и оплачивается дополнительно.
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В случае обнаружении проблемы в Гарантийный период Заказчик должен сообщить о ней непосредственно в Центр Технической Поддержки Производителя Cisco TAC одним из следующих способов:
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При помощи вэб-интерфейса, заполнив форму по ссылке:
http://www.cisco.com/cgi-bin/front.x/case tools/caseOpen.pl
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При помощи электронной почты:
mailto:tac@cisco.com
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При помощи звонка по телефону с использованием одного из следующих номеров доступа:
Европа: +32-2-704-5555
Москва: +7-495-961-1382
С. Петербург: +7-812-363-3328
Бесплатный номер телефона для звонков внутри России: 8-800-700-05-22.
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При обращении в центр технической поддержки инженер Заказчика должен иметь следующую информацию:
Номер контракта SMARTnet - XXXXXXX
Парт-номер устройства/модуля
Серийный номер устройства/модуля
Краткое описание проблемы
1.12. Поставщик не несет ответственности за дефекты и неисправности в оборудовании, которые вызваны:
- неправильным или несоответствующим назначению использованием оборудования;
- осуществлением без письменного согласия Поставщика самостоятельно или силами третьих лиц замены, модификации и ремонта отдельных элементов и составных частей оборудования, изменения настроек оборудования, подключения к оборудованию дополнительных устройств;
- несоответствием электропитания, заземления, климатических условий в помещениях, в которых размещено оборудование, требованиям, предъявляемым изготовителем оборудования;
- попадание в элементы оборудования жидкостей, бытовых насекомых и т.п.;
- нанесением оборудованию физических повреждений и нарушением его физической целостности;
- отсутствием источников бесперебойного питания и иных средств, обеспечивающих защиту оборудования от сбоев в работе электрической сети.
1.13. Данная гарантия не распространяется на повреждения Товара, вызванные ненадлежащим обращением, вандализмом, аварией, неправильной установкой или нарушением в правилах обслуживания, перечисленных в инструкциях (документации) завода-изготовителя.
1.14. Гарантия так же не распространяется на части Товара, подвергнутые несанкционированному Поставщиком ремонту или модификациям, произведенным Покупателем.
1.15. Если после заключения настоящего Договора в отношении Товара будут предъявлены какие-либо претензии третьих лиц, Поставщик гарантирует, что окажет всякое содействие Покупателю в защите права собственности последнего на Товар и будет участвовать в споре в случае судебного разбирательства или внесудебного урегулирования.
1.16. Поставщик обязуется оказывать Покупателю любое содействие, которое может оказаться необходимым Покупателю для реализации им прав из Договора.
ПОДПИСИ ПРЕДСТАВИТЕЛЕЙ СТОРОН
За Покупателя
|
За Поставщика
|
_________________________
(Должность)
_____________________ __________________
(подпись) (Ф.И.О.)
|
_________________________
(Должность)
_____________________ __________________
(подпись) (Ф.И.О.)
|
Достарыңызбен бөлісу: |
