is the interviewee’s perceptions that guide the conduct of the interview.
In comparison, a
respondent interview is one
where the interviewer directs the interview and the interviewee responds to the questions of the researcher.
Interviews may be conducted on a one-to-one basis, between you and a
single participant. Such interviews are
most commonly conducted by meeting your participant ‘face to face’, but there may be some situations where you con-
duct an interview by telephone. There may be other situations where you conduct a semi-structured or in-depth inter-
view on a group basis, where you meet with a small number of participants to explore an aspect of your research
through a group discussion that you facilitate.
5. Questionnaire is a general term including all data collection techniques in which each person is
asked to respond
to the same set of questions in a predetermined order.
The design of a questionnaire differs according to how it is administered, and in particular the amount of contact
you have with the respondents.
Self-administered questionnaires are usually completed by the respondents. Such ques-
tionnaires are delivered and returned electronically using either email or the Internet (
on-line questionnaires)
, posted to
respondents who return them by post after completion (
postal or
mail questionnaires)
, or delivered by hand to each re-
spondent and collected later (
delivery and collection questionnaires)
. Responses to
interviewer-administered question-
naires are recorded by the interviewer on the basis of each respondent’s answers.
A growing number of surveys, par-
ticularly in the area of market research, contact respondents and administer questionnaires using the telephone. These
are known as
telephone questionnaires. The final category,
structured interviews (sometimes known as
interview
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