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Conducting a survey to single out cross- language



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Conducting a survey to single out cross- language 
communication problems
So, communication in an intercultural situation should be 
aimed at accommodating interests when its participants 


№7 2021 [СПО]
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possess a different language code. Specific difficulties 
called language barriers arising in the process of 
communication are inevitably inherent to cross- language 
communication. The language barrier is “the lack of 
a common language that prevents two or more people 
from speaking to or understanding each other through 
a verbal communication in a foreign language” [18]. 
We have singled out four types of language barriers, 
described below.
1. Barrier of understanding is the difficulty in 
comprehending a foreign speech, which can also 
be seen in everyday communication in the native 
language. If the person doesn’t have a command of 
another language then to fully and accurately speak 
one’s mind can become a significant impediment, 
which can sometimes lead to frustration, low self-
esteem and even the feeling of inferiority.
2. Barrier of lack of attention in communication 
which can cause significant setbacks and even 
contradictions. When people are not concentrated 
on the kind of language they use and find 
themselves focused on things other than the way 
they come across, this poor attention can be felt 
by the person with whom they are attempting to 
communicate [18]. An attentive interlocutor doesn’t 
only listen effectively but also keeps a close eye 
on the hints in the conversational partner’s body 
language, behaviour and silence.
3. Speaking barrier is a widespread impediment and 
can be tough both at the initial stage of learning 
and at the advanced level. It manifests itself in the 
person’s facing with great obstacles and being 
stuck for words. It can also be seen in everyday 
communication in the native language and is often 
called the “dog syndrome” when everything is 
understood, but to express it is next to impossible.
4. Cultural barrier can arise at the advanced levels of 
learning a new language, when a person inevitably 
faces extratextual factors and culture- specific 
elements that are not inherent to his or her native 
language. Communication with people from all 
cultures and walks of life immerses a person in an 
unusual cultural situation, in which the phenomena 
of rejection, alienation, and misunderstanding at 
the worldview level arise.
In order to find out what problems are most com-
mon in cross- language communication in the multi-
cultural environment within the walls of Bryansk State 
Technical University and which means would help 
to solve them, a survey among one hundred higher 
school students of the economic direction was con-
ducted, their findings are given in the diagrams be-
low.
Diagram 1 shows the survey results about the lan-
guage barriers the students experience. The majority 
of respondents single out the speaking barrier in inter-
lingual communication in the multicultural environment 
as the most important. A significantly smaller propor-
tion of the respondents experience cultural and under-
standing barriers. The smallest part of the students is 
trying to overcome the barrier of lack of attention in 
communication.
22%
50%
20%
8%


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