Учебно-методическое пособие для студентов минск 2010 ббк утверждено на заседании



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түріУчебно-методическое пособие
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Social Skills



Managing meetings

Useful Language




Starting

Ok, let’s get down to business.

Right, can we start please?


Speeding up

I think we should move on now.

Can we come back to that?


Slowing down

Hold on, we need to look at this in more detail.

I think we should discuss this a bit more.


Asking for reactions

How do you feel about…?

What do you think?


Dealing with interruptions

Could you let her finish please?

Could you just hang on a moment please?


Summarising

Ok, let’s go over what we’ve agreed.

Right, to sum up then……


Keeping to the point

I’m not sure that’s relevant.

Perhaps we could get back to the point.

Let’s leave that aside for the moment.


 A group of managers are discussing whether to offer an employee a full-time contract. Listen and tick the expressions in the Useful language box that you hear.



Speaking




1. Read the text and make the decisions on the questions below.



The Dangers of Firing Employees

The common law has previously maintained the right of an employer to fire an employee under something called the employment-at-will doctrine. But lately this doctrine has come under attack because of recent legal rulings. Employers can still fire people, but they may incur some expensive consequences if employees sue. California employees have won jury verdicts of $10 million and more.

In recent years, state courts in some 46 states have made it legal for employees to sue their employers for wrongful discharge. This has resulted in backlog of some 25,000 such cases. Such companies, in response, are forcing employees to sign statements saying that they can be fired at any time. Fired employees tend to sue anyway.

A different approach to such problems is to go to arbitration. In Montana, one cannot fire an employee without “just cause,” and liability awards are limited. The state also requires employers to go to outside arbitration when cases arise of alleged wrongful discharge.

In the past, more than 50 percent of all discharge cases taken to arbitration are decided against the employer (80 percent in California). Corporate personnel manuals are getting more detailed to protect against legal action. For example, the Del E. Webb Corporation stuck the word permanent from employee descriptions.

NAS Insurance Services, Inc., in California, offers insurance for companies sued for wrongful discharge. It has been estimated that only 2 out of every 1,000 employees is fired unjustly, but that amounts to some 55,000 workers a year.


2. Decision questions.


  1. What are the implications for the personnel department of new legal rulings against firing for unjust cause?

  2. If you were an employer, would you put more effort into screening and training employees, given these rulings? Who may benefit?

  3. The trend in handling wrongful discharge cases has been to call in an arbitrator such as the ones that Montana demands. What benefits do you see from arbitration versus suing employers?



Writing



Resume
1. Study some useful phrases to use in your resume

Sample action words


I was responsible for

initiating

planning


negotiating

achieving

implementing

reviewing






managed

planned


organized

coordinated

supervised

trained


wrote

produced

scheduled

operated


conducted

administered



budgeted

designed


directed

developed

established

implemented



improved

increased

investigated

sold


served

handled

Describing abilities:


creative

accurate


efficient

energetic

systematic


proficient

well-organised

perfectionist

motivated

methodical


comprehensive/first-hand knowledge of

(have) a proven track record in...

well versed in...

perform well under pressure

willing to take the initiative

Read the following resume and write your own (also see Writing File pp. 217-220).


Toni M. Student

PRESENT ADDRESS:

1 College and Main

Box 000, Capital University

Columbus, Ohio

614) 236-0000


PERMANENT ADDRESS:

555 Sanskrit Street

Marysville, Ohio 43040

43209 (513) 555-5555

tstudent@columbus.rr.com


OBJECTIVE

An entry-level position in the field of marketing or sales

EDUCATION

CAPITAL UNIVERSITY, Columbus, Ohio

Bachelor of Arts, May 2005

Major: Business Management

Concentration: Marketing

GPA: 3.37/4.00


BUSINESS

EXPERIENCE



MARKET RESEARCH INTERN, Fall 2004

CARDINAL REALITY SERVICES, INC., Columbus, Ohio

• Developed a demographic survey to gain marketing information on current Cardinal Apartment residents nationally

• Classified survey results according to AMA occupational standards, apartment style preferences, and household income

• Tabulated resident profile information using Excel

ACCOUNTING CLERK, Christmas Break, 2001-2004

WESTRECO INCORPORATED, Marysville, Ohio

• Prepared payroll for part-time employees using Excel

• Prepared purchase orders and paid invoices


ADDITIONAL EXPERIENCE

RESIDENT ASSISTANT, Academic Year 2004-2005

CAPITAL UNIVERSITY, Columbus, Ohio

• Directly supervise 25 residents


HONORS/ ACTIVITIES

Phi Beta, fine arts honorary fraternity

Delta Xi Delta, local social and service sorority

Umpire, Ohio High School Athletic Association, 2001-Present


REFERENCES AVAILABLE UPON REQUEST



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