Managing meetings
Useful Language
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Starting
Ok, let’s get down to business.
Right, can we start please?
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Speeding up
I think we should move on now.
Can we come back to that?
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Slowing down
Hold on, we need to look at this in more detail.
I think we should discuss this a bit more.
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Asking for reactions
How do you feel about…?
What do you think?
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Dealing with interruptions
Could you let her finish please?
Could you just hang on a moment please?
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Summarising
Ok, let’s go over what we’ve agreed.
Right, to sum up then……
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Keeping to the point
I’m not sure that’s relevant.
Perhaps we could get back to the point.
Let’s leave that aside for the moment.
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A group of managers are discussing whether to offer an employee a full-time contract. Listen and tick the expressions in the Useful language box that you hear.
1. Read the text and make the decisions on the questions below.
The Dangers of Firing Employees
The common law has previously maintained the right of an employer to fire an employee under something called the employment-at-will doctrine. But lately this doctrine has come under attack because of recent legal rulings. Employers can still fire people, but they may incur some expensive consequences if employees sue. California employees have won jury verdicts of $10 million and more.
In recent years, state courts in some 46 states have made it legal for employees to sue their employers for wrongful discharge. This has resulted in backlog of some 25,000 such cases. Such companies, in response, are forcing employees to sign statements saying that they can be fired at any time. Fired employees tend to sue anyway.
A different approach to such problems is to go to arbitration. In Montana, one cannot fire an employee without “just cause,” and liability awards are limited. The state also requires employers to go to outside arbitration when cases arise of alleged wrongful discharge.
In the past, more than 50 percent of all discharge cases taken to arbitration are decided against the employer (80 percent in California). Corporate personnel manuals are getting more detailed to protect against legal action. For example, the Del E. Webb Corporation stuck the word permanent from employee descriptions.
NAS Insurance Services, Inc., in California, offers insurance for companies sued for wrongful discharge. It has been estimated that only 2 out of every 1,000 employees is fired unjustly, but that amounts to some 55,000 workers a year.
2. Decision questions.
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What are the implications for the personnel department of new legal rulings against firing for unjust cause?
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If you were an employer, would you put more effort into screening and training employees, given these rulings? Who may benefit?
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The trend in handling wrongful discharge cases has been to call in an arbitrator such as the ones that Montana demands. What benefits do you see from arbitration versus suing employers?
Writing
Resume
1. Study some useful phrases to use in your resume
Sample action words
I was responsible for
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initiating
planning
negotiating
achieving
implementing
reviewing
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managed
planned
organized
coordinated
supervised
trained
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wrote
produced
scheduled
operated
conducted
administered
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budgeted
designed
directed
developed
established
implemented
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improved
increased
investigated
sold
served
handled
| Describing abilities:
creative
accurate
efficient
energetic
systematic
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proficient
well-organised
perfectionist
motivated
methodical
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comprehensive/first-hand knowledge of
(have) a proven track record in...
well versed in...
perform well under pressure
willing to take the initiative
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Read the following resume and write your own (also see Writing File pp. 217-220).
Toni M. Student
PRESENT ADDRESS:
1 College and Main
Box 000, Capital University
Columbus, Ohio
614) 236-0000
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PERMANENT ADDRESS:
555 Sanskrit Street
Marysville, Ohio 43040
43209 (513) 555-5555
tstudent@columbus.rr.com
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OBJECTIVE
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An entry-level position in the field of marketing or sales
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EDUCATION
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CAPITAL UNIVERSITY, Columbus, Ohio
Bachelor of Arts, May 2005
Major: Business Management
Concentration: Marketing
GPA: 3.37/4.00
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BUSINESS
EXPERIENCE
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MARKET RESEARCH INTERN, Fall 2004
CARDINAL REALITY SERVICES, INC., Columbus, Ohio
• Developed a demographic survey to gain marketing information on current Cardinal Apartment residents nationally
• Classified survey results according to AMA occupational standards, apartment style preferences, and household income
• Tabulated resident profile information using Excel
ACCOUNTING CLERK, Christmas Break, 2001-2004
WESTRECO INCORPORATED, Marysville, Ohio
• Prepared payroll for part-time employees using Excel
• Prepared purchase orders and paid invoices
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ADDITIONAL EXPERIENCE
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RESIDENT ASSISTANT, Academic Year 2004-2005
CAPITAL UNIVERSITY, Columbus, Ohio
• Directly supervise 25 residents
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HONORS/ ACTIVITIES
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Phi Beta, fine arts honorary fraternity
Delta Xi Delta, local social and service sorority
Umpire, Ohio High School Athletic Association, 2001-Present
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REFERENCES AVAILABLE UPON REQUEST
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